Support
We're here to help.
AdCockpit is an ad-operations copilot: it connects your advertising and analytics accounts, diagnoses wasted spend, and produces prioritized, grounded recommendations — with guarded, one-click fixes. This page covers how to get help and answers to common questions.
Contact us
The fastest way to reach us is email: support@adcockpit.io. We aim to respond within one business day. Please include your account email and, if reporting an issue, the connector or tool involved and what you expected to happen.
Connecting AdCockpit
- As an AI connector. Add the remote MCP server by URL —
https://adcockpit.io/api/mcp— in your AI client's connector settings, then sign in with Google to authorize. - Connecting your ad accounts. Use the in-app "Connect Google" flow to grant Google Ads + Analytics access. Until you connect an account, tools return clearly-labelled sample data so you can evaluate AdCockpit first.
- Disconnecting. You can disconnect any platform at any time; this immediately stops further access.
Common questions
- Is my data safe? Connection tokens are encrypted at rest (AES-256-GCM) and never exposed to the browser. We only read reporting data and apply changes you explicitly approve. See our Privacy Policy.
- Will it change my campaigns without asking? No. Write actions are guarded (allow-list + spend ceiling + target-market check + audit log) and require your explicit approval.
- Do you provide financial or investment advice? No — AdCockpit gives ad-operations recommendations grounded in your data, not financial advice.
- Billing. Credits are metered per analysis/action and are non-refundable once used. Payments are handled by Stripe. Questions? Email support@adcockpit.io.
Account & data requests
To access, export, or delete your account and associated data, email support@adcockpit.io and we will respond within a reasonable period.